❓ Frequently Asked Questions
Q1. Can you customize the product?
A: Yes, we welcome customization in any shape, size, color, and LED effect to meet your specific needs.
Q2. Are you a factory?
A: Yes, we are a professional manufacturer. You are welcome to visit us at your convenience.
Q3. Can you provide a sample?
A: Yes, we can provide 1 free sample for string lights if you are willing to cover the freight charges.
Q4. How long does it take for a sample?
A: It takes 3-5 days for LED string lights and 15-20 days for other customized products.
Q5. What are the available payment methods?
A: You can complete your payment via T/T, Paypal, Western Union, or LC.
Q6. What is the typical production time for orders?
A: Standard production time ranges from 15 to 30 days depending on the order complexity and quantity.